IMPORTANT: 

0: Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

1: Make sure to download the authorized firmware as shown above or NexiGo customer service, unauthorized firmware will cause damage to the operating system.

2: Before starting to update the firmware, be sure to uncheck Verify Upgrade Files, this will cause the update to fail. 

 Step 1

Download the update tool USBUpdateTool_V1.0 as shown above.

 Step 2

Choose the firmware your need and download it as shown above. Save the firmware to your desktop or another convenient location. You will need this in Step 5.

 Step 3

Connect the NexiGo Iris 4K Camera to your PC.

 Step 4

Run update tool USBUpdateTool_V1.0 and choose your webcam in Devices.

 Step 5

Click the Upgrade File and go to where you stored the upgrade firmware and select the file.

Note: Before starting to update the firmware, be sure to uncheck Verify Upgrade Files, this will cause the update to fail. 

 Step 6

Click Upgrade to start the update.

 Step 7

Update successfully.

You can check the current firmware version on the update tool or on the OSD menu.

 IMPORTANT: 

0: Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

1: Make sure to download the authorized firmware as shown above or NexiGo customer service, unauthorized firmware will cause damage to the operating system.

2: If you have problems when installing the update tool, Please follow link https://support.apple.com/en-us/HT202491 to allow Third Party Applications to install on your MacBook.

 Step 1

Download the update tool USBUpdateTool_MacOS as shown above.

 Step 2

Choose the firmware your need and download it as shown above. Save the firmware to your desktop or another convenient location. You will need this in Step 5.

 Step 3

Connect the NexiGo Iris  4K Camera to your PC.

 Step 4

Run update tool USBUpdateTool_MacOS and choose your webcam in Devices.

Note: If you have problems when installing the update tool, Please follow link https://support.apple.com/en-us/HT202491 to allow Third Party Applications to install on your MacBook.

 Step 5

Click the Upgrade File and go to where you stored the upgrade firmware and select the file.

 Step 6

Click Upgrade to start the update.

 Step 7

Update successfully.

You can check the current firmware version on the update tool or on the OSD menu.