To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update.
If Windows Hello will not work after performing all other steps, please double-check to make sure that all current updates have been downloaded.
To set up Windows Hello facial recognition, you must first set a PIN.
Step 1. On your computer, Select Start > Settings > Accounts > Sign-in options.
Step 2. Under Manage how you sign in to your device, click on Windows Hello Face and click on Set up.
"Windows Hello setup" will be displayed.
Step 3. Click on Get Started to start the facial recognition setup.
Step 4: Enter your PIN.
Step 5: Look straight into the camera while it scans your face.
Step 6: Click Improve recognition to allow for additional scans, or Close to finish the setup process.
If you wear glasses, hats, or other accessories that may change your appearance, we recommend that you scan your face with and without them on.
Step 7: The next time you log in to Windows, the system will attempt to use the Windows Hello feature and the webcam to unlock the system. If this does not happen, please change the Sign-in options to Window Hello Face.
The optimum distance from the webcam when using facial recognition is within 20 inches. However, facial recognition will work between 12.4 to 47.2 inches.
The privacy cover automatically reveals the camera when the webcam is engaged, and then automatically hides the camera when it's not in use. Alternatively, you can also tap the touch sensor on the webcam to manually activate the privacy cover.
The status of the automatic privacy cover is synchronized with the activity of the webcam, which better protects your privacy and is more convenient for use.
Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.
MJPEG/H.264
3840 x 2160@30/25/20/15/10/5fps,
1920 x 1080@60/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc. YUY2/NV12
1920 x 1080@60/50/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
Resolution
(HDMI Output)
30fps mode
3840 x 2160fps@30/25fps, 1920 x 1080@30/25fps 60fps mode
1920 x 1080@60/50fps, 1280 x 720@60/50fps
Lens
9-layer glass lens, f/2.2 aperture, 4.2 mm focal length
Field of View
D=90°/H=81°/V=55°
Focus Type
Fixed Focus
Focus Range
10" - 90" (0.25m - 2.28m)
Digital Zoom
Up to 10x digital zoom at 4K@30fps
Facial Enhancement
Support
Microphone
Dual noise reduction mics
Mic Pickup Range
Within 32.8ft (10m)
Video Output Port
1 x USB-B, 1 x HDMI
Software
Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more
Operating System
Windows 7 (Supports 1080p or lower),
Windows 8.1/10/11 or above macOS 10.10 or above
Hardware
CPU: 2.4 GHz Intel Core 2 Duo processor or better
RAM: 2 GB or more
USB: USB 2.0, USB 3.0(Recommended)
Overview
Image
Image Sensor
1/2.9" CMOS digital image sensor
Max Resolution
1920x1080@30fps
Video Format
MJPEG/YUY2
Lens
f/2 Aperture
Field of View
D=90° / H=78° / V=49°
Focus Type
Fixed Focus
Focus Range
12.4 - 47.2 inches
Facial Enhancement
Support
Window Hello Login
IR Camera
1080x720 for Windows Hello facial recognition
(The optimal object distance is within 20 inches)
Audio
Microphone
Dual noise reduction mics
Mic Pickup Range
Up to 40 inches
Connection
Video Output Port
1 x USB-C
Compatibility
Software
Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more
Operating System
Windows 7/8 Windows 10/11 or above (Supports Windows Hello Face)
macOS 10.6 or above Chrome OS V29.01547 or above
